Frequently Asked Questions
Everything you need to know about our innovative home and kitchen solutions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once the seal is broken.
Do Joseph Joseph products come with a warranty?
Yes, all of our products come with a minimum 2-year guarantee against manufacturing defects. Some premium ranges may offer extended warranty periods upon registration.
Are your plastic products BPA-free and food safe?
Absolutely. All Joseph Joseph products are made from high-quality, food-safe materials and are 100% BPA-free to ensure your family's safety.
How should I care for my Nesting Bowls and Chopping Boards?
Most of our products are dishwasher safe; however, we recommend checking the specific care instructions on the base of each item or the product page to ensure longevity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.